Welcome to HelpIM
HelpIM is an open source (GPL) application designed for psycho-social counselling by instant messaging. Key benefits are:
- client can contact with almost any browser, no additional software is needed
- designed with security and privacy in mind
- highly extensible and configurable
- easy interface for staff members
- easy management
- possibilities for quality control and reviewing of counseling
- overview of management information
Among the configurable functionalities are:
- questionnaires before and after the chat for the client
- questions after the chat for the staff-member
- registration-system
- advanced statistics
- group chat
- typing notification
- smiley's
- sending / receiving urls
- restoring a chat after a broken connection
- ... and many more
Use
Right now HelpIM is the most used software for psycho-social counseling chats in the Netherlands. HelpIM is maintained by the e-hulp.nl foundation. Its current maintainer is Winfried Tilanus.
Documentation
End user documentation
The documentation on HelpIM is mainly in Dutch and mainly aimed at end-users. Most documentation is custom-written for a several specific sites. Technical documentation is more limited. The documentation can be found here.
Documentation for system administrators
Some information for system administrators can be found here.
Developers documentation
A read-only subversion repository can be found at http://www.helpim.org/subversion/. Feel free to do a subversion checkout and take a look at the source. More information for developing on HelpIM can be found here.
